In order to begin production on your order, please follow the steps below and review our Terms and Conditions before placing an order. If you have any questions or concerns, please email us at email.firmnessindustries@gmail.com and one of our friendly and knowledgeable staff will be more than happy to assist you.

Step 1: Submit an Inquiry

Visit our website and browse through our extensive range of dental, beauty, surgical, eye, and single-use instruments. When you find a products you’re interested in, click the “Make an Inquiry” button on the product page to fill out a contact form. Alternatively, you can email us directly at email.firmnessindustries@gmail.com with your specific requirements, including any customization details and the quantity needed. Our team will respond within 24-48 hours with a detailed quote and any additional information you may need.

Step 2: Review and Confirm Your Order

Once you receive our response with the quote, review the details carefully. If you have any questions or need further clarification, please reach out to our team. When you are ready to proceed, confirm your order by replying to the email. Be sure to include the following information:

• Your name and shipping address
• Required delivery date
  Any special
• instructions or customization details

Step 3: Make Payment

After receiving your order confirmation, we will send you an invoice with payment instructions. Please review the invoice and choose your preferred payment method from the options below:

• Credit/Debit card (Visa, MasterCard, American Express)
• Bank Wire Transfer
• Money Gram
• Western Union

You can pay online through the secure payment link provided in the invoice or contact our customer service for assistance with payment.

Step 4: Order Processing and Confirmation

Upon receiving your payment, we will begin processing your order. Within 24 hours, you will receive an Order Detail confirmation via email. Please review this document carefully and reply to confirm that all details are correct. Any changes must be communicated immediately, as production will begin once we receive your confirmation.

Step 5: Shipment and Tracking

• Once your order is ready and shipped, we will send you the tracking number(s) via email. You can track the status of your shipment online or contact our customer support for updates.

For questions regarding our policies on returns, corrections, exchanges, custom designs, cancellations, payments, shipping times, care instructions, and additional orders, please refer to our FAQs and Terms and Conditions.

Online Inquiry:

Visit our website or send your questions via email at email.firmnessindustries@gmail.com (24 hours a day, 7 days a week).

Email Inquiry:

email.firmnessindustries@gmail.com